Return window
You may request a return or exchange within 7 days of delivery for items that are unused, in their original packaging, and with all accessories and documentation intact.
What can be returned
IT hardware and accessories in resalable condition qualify for return or exchange. Solar equipment that has been installed, wired or registered for warranty is covered by the product warranty rather than the return policy, unless it arrived damaged or incorrect.
Damaged or incorrect items
If your item arrives damaged or is not what you ordered, contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or a full refund, including delivery costs.
How to start a return
Contact us with your order number via the Contact page, or WhatsApp +234 811 226 0000. Approved refunds are processed to your original payment method within 5 to 10 working days.